Meto

Support

Questions, feedback, account help, or need to delete your data? Email support@metohealthapp.com.

Manage or cancel your subscription

You can cancel Meto Pro at any time, with or without the app installed. How you do it depends on where you subscribed.

Not sure which one you have? If you subscribed on the website and paid by card or Apple Pay, you have a web subscription. If you subscribed inside the iPhone app, it was billed by Apple. If you are still not sure, email us and we will check for you.

If you subscribed on the web

These subscriptions are billed through Stripe. There are two ways to manage yours.

Without the app

Open the billing portal below and enter the email address you used at checkout. Stripe will email you a one-time link. No password and no Stripe account required. From there you can cancel, update your card, or download invoices.

Open the billing portal

In the app

Open Meto, go to Settings, and choose Manage subscription. That opens the billing portal already signed in.

Used Sign in with Apple to create your account? If you chose "Hide My Email", the address on your subscription is your private @privaterelay.appleid.com address, not your personal one. You can find it on your Stripe receipt, or on your iPhone under Settings → your name → Sign in with Apple → Meto.

If you subscribed in the iPhone app

These subscriptions are billed by Apple, and only Apple can cancel them. On your iPhone:

  1. Open Settings and tap your name at the top.
  2. Tap Subscriptions.
  3. Tap Meto, then Cancel Subscription.

You can also manage them at apps.apple.com/account/subscriptions. For a refund on an App Store purchase, use reportaproblem.apple.com. Refunds for Apple purchases are decided by Apple, not by us.

What happens when you cancel

Cancelling stops all future charges. You keep access to Meto Pro until the end of the period you have already paid for, and your data stays on your account in case you come back. If you cancel during a free trial before it ends, you are not charged.

Still stuck?

Email support@metohealthapp.com and we will cancel it for you. To help us find your subscription quickly, include whichever of these you have:

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